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CONTACTS

Spittelauer Platz 6, 1090 Vienna, Austria

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FAQ

If you have any question, that is not listed here please do not hesitate to contact us at: ghilliegifts@gmail.com

When will my order ship?

We are a small business and only starting our process of international shipping. For the beginning we will ship out products once a week on wednesdays. 

Return policy

Not happy with your order? You can return your order within 30days of delivery for a refund minus any shipping fees as long as the item is in new condition. Please contact ghilliegifts@gmail.com if you want to return an item. 

Refunds will generally appear within 3-5 business days after processing. It will be refunded to the original method of payment.

Warranty

If your product is damaged when you receive it please send us a picture to ghilliegifts.com. We will do our best to sort out the issue. 

I got charged taxes/duties on my order. I thought the shipping fee paid for that?

Unfortunately we do not pay for taxes/duties. The shipping fee pays for the shipping to your country.